Support
A question or a problem? Write to us, we usually reply within one working day.
Contact
Write to [email protected]
Frequently asked questions
How do I connect a learner’s phone?
Log in to the panel, click “Connect phone” next to the learner’s name and scan the QR code in the Vocano app on their phone, or type the code.
The login e-mail did not arrive
Check your spam and promotions folders. The link usually arrives within seconds and is valid for 15 minutes. If it is still missing, request a new one or write to us.
The voice does not read a word
Check the volume and the silent switch. A new recording is created the first time a word is played, so it needs internet; without it the phone’s own voice reads the word.
Everything is reviewed for today, but my learner wants to practise
The “all reviewed for today” screen has a “Practise a bit more” button: an extra session of words the learner already knows.
How do I delete a learner’s data or my account?
Delete a learner’s profile in the panel, at the end of their details. To delete the whole account, e-mail us from the address linked to the account.